Terms of service

Terms & Conditions, Authorized Dealer & Online Sales Policy

Welcome to Cappadocia Rugs. These Terms & Conditions (“Agreement”) govern your access to and use of the website, products, services, and business relationships offered by Cappadocia Rugs LLC (“Cappadocia Rugs,” “Company,” “we,” “our,” or “us”).

By accessing, browsing, purchasing from, marketing, displaying, reselling, or otherwise using this website or our products, you acknowledge that you have read, understood, and unconditionally agree to be legally bound by these Terms & Conditions, our policies, and all applicable laws and regulations.

If you do not agree to these Terms, please discontinue use of this website.

1. Company Information

This website is owned and operated by Cappadocia Rugs LLC.

Company Name: Cappadocia Rugs LLC
Address: 1417 Chattahoochee Ave NW, Atlanta, GA 30318, USA
Website: www.cappadociarugs.com
Email: info@cappadociarugs.com

2. Acceptance of Terms

By using this website, you agree to comply with and be legally bound by these Terms & Conditions. Cappadocia Rugs reserves the right to amend, revise, update, or modify these Terms at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of those changes.

3. Product Information & Handmade Characteristics

Cappadocia Rugs specializes in handmade and artisan-crafted rugs. Due to the handcrafted nature of our products:

Variations in color, weave, texture, finish, dimensions, fringe, and pattern may occur.
Slight irregularities and variations are natural characteristics of handmade rugs and are not considered manufacturing defects.
Product images displayed online may vary depending on monitor settings, screen calibration, lighting, photography, and device display settings.

Customers may request additional photographs, videos, or product information prior to purchase by contacting info@cappadociarugs.com.

4. Orders & Pricing

All pricing, product availability, and specifications are subject to change without notice.

Submission of an order does not constitute final acceptance of the order. Cappadocia Rugs reserves the right, at its sole discretion, to:

Refuse or cancel any order
Limit quantities purchased
Correct pricing or typographical errors
Refuse service
Request additional verification prior to processing

Order confirmation emails acknowledge receipt of an order request only and do not constitute final acceptance or shipment confirmation.

5. Authorized Dealer & Online Sales Policy

This Authorized Dealer & Online Sales Policy (“Policy”) is established by Cappadocia Rugs to preserve the integrity, reputation, exclusivity, and value of the Cappadocia Rugs brand and its products.

This Policy is unilateral and non-negotiable. Cappadocia Rugs independently establishes and administers this Policy at its sole discretion.

By purchasing, marketing, displaying, or reselling Cappadocia Rugs products, all clients, retailers, designers, dealers, and trade partners agree to comply with the following terms and conditions.

5.1 Online Pricing & Sales Restrictions

Cappadocia Rugs products may not be priced, advertised for direct purchase, or sold online without prior written authorization from Cappadocia Rugs.

This restriction includes, but is not limited to:

Publicly displayed pricing on websites
E-commerce checkout functionality
Online shopping carts
Online promotional discounts or markdowns
Digital advertisements displaying pricing

Nothing in this Policy shall be interpreted as controlling or restricting the final resale price at which authorized dealers or partners sell Cappadocia Rugs products. Dealers remain independently free to determine their own resale prices. This Policy applies solely to publicly advertised pricing, online display pricing, and online sales practices.

5.2 Website & Social Media Display

Authorized clients and dealers may showcase Cappadocia Rugs products on websites and social media platforms strictly for promotional, portfolio, or informational purposes.

All representations of Cappadocia Rugs products must accurately reflect the company’s image, branding, and standards.

Cappadocia Rugs reserves the right to request removal, correction, or modification of any content deemed inconsistent with company standards or policies.

5.3 Third-Party Marketplace Prohibition

Without prior written authorization, Cappadocia Rugs products may not be listed, marketed, advertised, distributed, or sold on third-party online marketplaces including, but not limited to:

Amazon
Wayfair
Walmart Marketplace
Overstock
eBay
Etsy
Facebook Marketplace
Any similar third-party e-commerce platform

5.4 Brand Representation & Intellectual Property

All authorized partners are expected to maintain professional and accurate representation of Cappadocia Rugs products and branding materials.

Unauthorized use, reproduction, duplication, alteration, modification, distribution, scraping, downloading, AI training usage, commercial reuse, or misrepresentation of:

Logos
Product photography
Product descriptions
Marketing materials
Website content
Social media content
Videos
Digital assets

is strictly prohibited without prior written consent from Cappadocia Rugs.

5.5 Confidentiality of Trade Pricing

All wholesale, dealer, designer, and trade pricing provided by Cappadocia Rugs is confidential and proprietary information.

Such pricing may not be:

Publicly disclosed
Published online
Distributed to unauthorized parties
Used in public advertising
Shared on digital marketplaces

without prior written authorization from Cappadocia Rugs.

5.6 Independent Dealer Relationship

Authorized dealers, designers, retailers, and trade partners operate as independent businesses and are not agents, employees, representatives, franchisees, or legal partners of Cappadocia Rugs.

No dealer or reseller may make representations, guarantees, warranties, or commitments on behalf of Cappadocia Rugs without prior written authorization.

5.7 Right of Refusal

Cappadocia Rugs reserves the right, at its sole discretion, to:

Refuse or cancel orders
Suspend ordering privileges
Limit product access
Revoke authorized dealer status
Terminate business relationships

for violations of this Policy or conduct deemed inconsistent with the company’s standards, business interests, or brand reputation.

5.8 Policy Enforcement

Failure to comply with this Policy may result in:

Immediate requests for corrective action
Suspension of purchasing privileges
Cancellation of pending or future orders
Revocation of authorized dealer status
Permanent termination of business relationships

Cappadocia Rugs reserves the right to amend, update, or modify this Policy at any time without prior notice.

6. Intellectual Property Rights

All content on this website, including but not limited to:

Text
Product descriptions
Images
Videos
Graphics
Logos
Website design
Software
Marketing materials
Social media content

is the exclusive property of Cappadocia Rugs LLC and is protected under United States and international copyright, trademark, and intellectual property laws.

Unauthorized copying, reproduction, imitation, republication, transmission, modification, distribution, commercial exploitation, or derivative use is strictly prohibited.

7. Social Media Ownership

All content published by Cappadocia Rugs on:

Instagram
Facebook
Pinterest
YouTube
X (formerly Twitter)
LinkedIn
Other digital platforms

remains the exclusive intellectual property of Cappadocia Rugs LLC unless otherwise stated.

8. User Conduct

Users of this website agree not to upload, post, transmit, distribute, or otherwise share any content that:

Violates applicable laws or regulations
Infringes intellectual property rights
Contains malware, viruses, or harmful code
Is fraudulent, misleading, defamatory, threatening, obscene, or offensive
Promotes unlawful activities
Harms minors
Invades privacy rights
Interferes with website functionality or security
Impersonates another individual or entity

Cappadocia Rugs reserves the right to restrict or terminate access for violations of these Terms.

9. Third-Party Links

This website may contain links to third-party websites for informational or convenience purposes.

Cappadocia Rugs does not control or endorse third-party websites and shall not be responsible for:

Third-party content
Privacy practices
Security measures
Accuracy of information
Products or services offered by third parties

Accessing third-party websites is done entirely at the user’s own risk.

10. Payment & Credit Card Information

By providing payment information, you represent and warrant that:

You are authorized to use the payment method provided
All payment information submitted is accurate and complete
Transactions are lawful and authorized

Cappadocia Rugs reserves the right to cooperate with law enforcement authorities, financial institutions, and fraud prevention agencies regarding suspected fraudulent activity.

11. Shipping & Delivery

Delivery dates are estimates only and are not guaranteed.

Cappadocia Rugs shall not be liable for delays caused by:

Shipping carriers
Customs processing
Weather conditions
Supply chain disruptions
Force majeure events
Circumstances beyond reasonable control

Risk of loss and title transfer to the purchaser upon delivery to the shipping carrier unless otherwise agreed in writing.

12. Inspection & Claims

Customers are responsible for inspecting products immediately upon delivery.

Any claims regarding:

Visible damage
Shipping shortages
Incorrect products
Manufacturing concerns

must be submitted in writing within five (5) business days of delivery.

Failure to provide notice within this timeframe may constitute acceptance of the product.

13. Disclaimer of Warranties

Except as expressly stated in writing, Cappadocia Rugs makes no warranties, express or implied, regarding products or services, including but not limited to:

Merchantability
Fitness for a particular purpose
Durability
Color consistency
Suitability for specific environments

All products and services are provided “as is” and “as available.”

14. Limitation of Liability

To the fullest extent permitted by law, Cappadocia Rugs LLC shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Business interruption
Data loss
Delays
Product appearance variations

Cappadocia Rugs’ total liability shall not exceed the amount paid for the applicable product or transaction giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Cappadocia Rugs LLC, its owners, affiliates, employees, agents, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising from:

Your misuse of the website
Violation of these Terms
Infringement of third-party rights
Unauthorized use of company materials

16. Force Majeure

Cappadocia Rugs shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

Natural disasters
Acts of God
War
Terrorism
Labor disputes
Government actions
Transportation interruptions
Internet outages
Supply chain disruptions
Pandemics

17. Injunctive Relief

Cappadocia Rugs reserves the right to seek immediate injunctive or equitable relief, without bond, in the event of:

Unauthorized use of intellectual property
Violation of online sales restrictions
Confidential pricing disclosure
Misuse of proprietary materials
Brand infringement

18. Arbitration

Any dispute, claim, or controversy arising out of or relating to:

Use of this website
Purchases or transactions
Dealer relationships
These Terms & Conditions

shall be resolved exclusively through binding arbitration in Atlanta, Georgia, USA, in accordance with the commercial arbitration rules of the American Arbitration Association (“AAA”).

The arbitration shall:

Be conducted in English
Be handled before a single neutral arbitrator
Result in a final and binding decision enforceable in any court of competent jurisdiction

Each party shall bear its own legal fees and costs unless otherwise required by law or awarded by the arbitrator.

19. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of Georgia and the United States of America.

Any legal proceedings not subject to arbitration shall fall under the exclusive jurisdiction of the state and federal courts located in Atlanta, Georgia, USA.

20. Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms & Conditions constitute the entire agreement between the user and Cappadocia Rugs regarding use of the website and supersede all prior agreements, communications, and understandings.