Shipping policy

Q: What are the shipping charges?
A: The shipping will be added to the invoice after the product is shipped.

Q: When will my order arrive?
A: We aim to dispatch all orders within 48 business hours. The estimated time of delivery is between 7-10 working days from the time of placing the order.

Q: How will I know whether my order is confirmed?
A: Once the order is successfully placed, you will receive the following notifications via email:
1. Email confirming the order
2. Email with tracking details and Invoice once the product is shipped

Q: How can I cancel my order?
A: You can cancel your order by calling us on (404) 500 5928 or email us at - info@cappadociarugs.com. Order cancellation will only be accepted before the shipment has been dispatched. Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 48 business hours through the original mode of payment.

Q: Is there any hidden cost?
A: Prices are inclusive of all taxes and duties. No additional charge.